FAQs

Most modern PCs and tablets are compatible with Guest Tracker. Contact our team for information on your specific system configurations.

• Microsoft Windows 7/8/10

Note: Our latest version 10.9 is designed for Windows 10, with a min. of 1920 x 1080 resolution.

 We have version   10.0 which is the same software, and is compatible with min resolution of   1366 x 768, and will run on Windows 7,8, and 10.

• IBM Personal Computer or compatible 
• Intel Chips or AMD equivalent (one of the following)
• Pentium Dual Core
• Intel Core 2
• Celeron
• Core I3,I5,I7
• 80GB Hard Drive 
• 4GB memory 
• 19” or 24″ Monitor or Touch Screen 
• Network card

We offer Network Version, Point of Sales Integration, OTA Connectivity and Quickbooks Interface Integration as add ons. For more information, contact us or visit our Features and Pricing page.

Yes, our GT|Cloud PMS is browser based, which means that our campground reservation management software can run on Safari. All of our Guest Tracker GT|Cloud applications are browser based.

If you are interested in purchasing our desktop version of the campground software for a Mac, you will require Windows 10 Parallels or Dual Boot to run it.

Our campground reservation software is fully integrated with and connected to Shift 4 Secure Payment Processing. Shift 4 supports your guests from the time they make a reservation, through check-in, and during check-out. Selecting a bank or processor with the most competitive rates, then setting up a new merchant account or gateway, can be a complicated process. Guest Tracker and Shift 4 Secure Payment Processing connects all your payment services with one discounted package. For more information, browse our product features.

If you are having trouble downloading our software, we can help you troubleshoot. Often a firewall or AntiVirus software blocks the download and asks if you trust the software requesting permission to download. Other AntiVirus softwares will require you to trust the source of the download. Windows 7/10 will warn you as well and request permission to trust the source of the download. If giving permissions to the software doesn’t work, please contact us and our support team will be more than happy to help.

Our Systems programmers will assist with data imports from your current systems. We often assist in importing guest details. Importing reservations details depends on the legacy system and other technical compatibilities.

Web Demo:

Our web demo connects you with one of our webinars where you can watch an interactive demonstration of Guest Tracker. You can also invite key staff members to connect from any computer over the Internet. Call or email us to arrange a demo.

30 Day Trial Version:

Our 30 day trial provides you with the full working version of our latest software release. We provide demonstration data, including sample reservations and guests, to familiarize you with the systems features and software functionalities.Our support team will assist you with Guest Tracker installation and setup. Contact our team to request a download of our trial demo.

We do offer a product tour. You can find the tour and briefing on our Product Video page.

Guest Tracker can be very affordable and offers high value for its price. Please feel free to contact us for a personalized quote. You’ll have all the necessary information and pricing quotes before you actually make the purchase. All you need to do is approve the quote and make the payment. You can also use our online form to build your own package.

Both! Our Desktop version is a purchased software, which means you only have to pay a one time fee for it. Our Cloud based PMS is subscription based. TCS Software offers subscriptions for our Desktop On-Premise version as well.

Guest Tracker offers full software support. When you purchase Guest Tracker for the first time, you also receive support for software installation and initial setup. Guest Tracker support includes phone and email support, as well as emergency support 24/7. 

TCS also offers GoToAssist remote support. Our support services team can assist you with network setup issues, computer system requirements, and printer selections. Support includes the latest updates to your software version.

Please contact us to place your order or request a detailed price quote which will include software setup and support. Our support packages include:

• Phone support
• Email support
• Online support
• Software updates

The startup and onboarding of a new Lodge or Campground to our Cloud is included in your startup costs. Ongoing support and services are part of your month-to-month service invoice. Support and services are required and are invoiced yearly. Support and services for your  Guest Tracker Campground Management Software includes phone & email Support, 24/7 emergency support, and routine software updates

There are two ways of adding enhancements/add-ons to your software. You can either contact us and our support team will assist, or you can build your own package on our Pricing page and request a quote.

Our Cloud-based reservations management software, GT|Cloud, allows you to access your RV park or campground bookings anytime from anywhere. GT|Cloud is a campground reservation system that can be managed and operated from multiple office locations. Managers and Users can have all the access to the information from home or off property. For more information, browse our product features or contact us.

There is no difference in our software products for the Cloud or Desktop Version. One very popular feature with our camping and reservation software is the option to move between our 2 software models. Most campgrounds, once they have efficient internet coverage and wider bandwidth, move to our Cloud based solutions without experiencing any disruption to their daily operations.

When using the cloud package, the price will be calculated based on the number of user access accounts specified upon ordering. The desktop version has a network version option available that allows for multiple users as well. 

Yes, guests can view availability and select arrival and departure dates. The online availability and inventory levels automatically sync to your booking engine in real-time.

Yes, Guest Tracker integrates with the QuickBooks interface to connect to back-office accounting software.

Our software is designed to manage one or multiple RV Parks, Campgrounds or any other property management operations.

In order to get the best use out of Guest Tracker’s property management software, our team of experts will assist you in setting up your new system. TCS Systems Inc. offers remote training and will walk you through step by step in this easy and quick process.

The online booking engine is commission-free when purchasing the Enhanced version of Guest Tracker for either desktop or cloud.

Property management software allows you to manage reservations, activity scheduling, and billing for your campground or hospitality property. Property management software allows you to keep track of all aspects of your business, create digital invoices, and accept bookings with one convenient piece of software.

Campground management software allows you to manage permits, reservations, activity bookings, and billing of your campground, tent site, or RV park. Keep digital records of bookings, invoices, and payment history with Guest Tracker campground management software.

Campground reservation software creates a convenient online portal for your guests to book their campground, tent site, or RV site. You can offer reservation filters such as full or partial hookups and accept bookings through email, phone, or online portal.

Yes, many campground management softwares can process payments. Guest Tracker is integrated with Shift 4 Secure Payment to allow you to accept credit card bookings online.

Yes, campground management software can integrate POS depending on the system. Guest Tracker has a built-in point of sale system with a touch screen interface for added convenience.

A robust suite of campground management software, such as Guest Tracker, allows you to manage all aspects of your campground or RV park in one convenient place. With GT Cloud, you can even access your management software from multiple devices over the internet, allowing you to manage your campground when away from the office.

Yes, Guest Tracker is a property management software suite specifically designed for campgrounds. You can use Guest Tracker to book tent, trailer, and RV slots online, manage activity bookings, integrate point of sale services, and provide digital billing options and online payments to your guests.

Yes, Guest Tracker is set up to provide marina management solutions. You can manage slip bookings, point of sale integration with fuel and bait shops, and online payment options for your marina management.

Guest Tracker provides a complete suite of software for managing marinas. With it, you can integrate slip bookings and point of sale transactions with additional features, such as posting marina rules and photo galleries online.

Guest Tracker is a robust campground management software suite that can accommodate tent, trailer, and RV bookings. Manage activities and tours, allow for permit purchases, integrate point of sale systems such as concessions or general stores, and provide billing options for your guests

Choosing the right property management software requires you to evaluate your needs for the number of units or campground sites, reporting features, POS or payment system integration, and additional features. Guest Tracker offers a free trial so you can evaluate our software and ensure it’s right for you.

The right campground management software fills your needs for number of tent, trailer, or RV sites to manage, activity booking management, POS integration, and online payment management. Contact Guest Tracker today to discuss your software needs and to set up your free demo.

Guest Tracker allows you to install the software on your computer for offline access. Alternatively, you can use GT Cloud for online software access, allowing you to manage your campground even when you’re out of the office.

In general, campground reservation software allows you to manage bookings, including slip reservations, tent and trailer sites, and RV sites with full or partial hookups. Campground management software, such as Guest Tracker, is more robust and can handle reservation booking as well as activity management, point of sale integration, online payment processing, and electronic billing to your guests.

Campground management software such as Guest Tracker saves time by integrating all the functions you need in one easy place. Manage your guest bookings, activity signups, equipment rentals, concession and gift shop sales, and billing all in one place. Guest Tracker has all the features you need to make your campground business run smoothly.

Guest Tracker has many custom options, meaning you only pay for what you need. Having one piece of software to manage all your operational needs, with 24/7 support available, helps reduce your costs and keep your business running. Online booking and payment options makes it easier for guests to reserve their campsite and pay their bill, which is more cost-efficient for you.