Custom Integrations & Systems Training

Getting Guest Tracker Up & Running

OS Compatibility

Our software application is built to run on Windows, iOS or any compatible device or browser. In addition, the Guest Tracker support team will assist with any setup and implementation questions. We also offer 24/7 emergency support as well as phone and e-mail support during business hours to cover all of your service requests.

Technical Specifications

Microsoft Windows 7/10
IBM Personal Computer or compatible
Intel Chips or AMD equivalent
Pentium Dual Core
Core I3,I5,I7
90 GB Hard Drive
6 GB memory
19″- 24″ Monitor or Touch Screen
Network card

Try a Demo

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Startup & Implementation

Our team will assist with setup of your property’s units, rates, and unit locations, so you can spend your valuable time becoming familiar with Guest Tracker’s many features. Of course, all configuration and setups can be updated and changed by your property after you receive the Guest Tracker software installation.

Guest Data Conversions

Our Technical Group can assist you with Guest Data Conversions from your existing systems, including Windows applications, or any systems that can export data in any format. All conversions are protected and secured throughout the conversion process. It’s a nice feeling to see your entire valued Guest Data appear in GuestTracker Software ready to access and get started.

Remote Online Training

Our Team offers online GuestTracker training and feature highlights. Allow us to train your management and staff to use our software effectively from the start. Remote training will address Setup, Security, Reservations, and Management Tasks. Whatever your requirements, our team will tailor our resources to fit the needs of your property.

Full Service & Support

Our software developers and support staff have many years of experience and success in the software and lodgings industry. Our technical group will recommend and help you implement:

More options for installation + Cloud PMS Software
Full featured Point-of-Sale Module
More choices for online booking engines and OTA bookings
Credit card processing functionality for restaurants/retail
Credit card protection and compliance using EMV devices
Quick Books integration of summary and or detail transaction data
Extensive marketing and e-mail capabilities
More yield management for rates based on levels of occupancy

Setup & Integrations FAQs

What are the minimum system requirements for Guest Tracker?

Most modern PCs and tablets are compatible with Guest Tracker. Contact our team for information on your specific system configurations.

Microsoft Windows 7/8/10

Note: Our latest version 10.9 is designed for Windows 10, with a min. of 1920 x 1080 resolution.

We have version 10.0 which is the same software, and is compatible with min resolution of 1366 x 768, and will run on Windows 7,8, and 10.

IBM Personal Computer or compatible
Intel Chips or AMD equivalent (one of the following)
Pentium Dual Core
Intel Core 2
Celeron
Core I3,I5,I7
80GB Hard Drive
4GB memory
19” or 24″ Monitor or Touch Screen
Network card

What add-ons and enhancements are available to be purchased with the software?

We offer Network Version, Point of Sales Integration, OTA Connectivity and Quickbooks Interface Integration as add ons. For more information, contact us or visit our Features and Pricing page.

Are the software and integrations compatible with Macs/Apple Softwares?

Yes, our GT|Cloud PMS is browser based, which means that our campground reservation management software can run on Safari. All of our Guest Tracker GT|Cloud applications are browser based.

If you are interested in purchasing our desktop version of the campground software for a Mac, you will require Windows 10 Parallels or Dual Boot to run it.

Are the Payment Processing Units with the Point Of Sales Integration secure?

Our campground reservation software is fully integrated with and connected to Shift 4 Secure Payment Processing. Shift 4 supports your guests from the time they make a reservation, through check-in, and during check-out. Selecting a bank or processor with the most competitive rates, then setting up a new merchant account or gateway, can be a complicated process. Guest Tracker and Shift 4 Secure Payment Processing connects all your payment services with one discounted package. For more information, browse our product features.

What if I have trouble setting up or downloading the software?

If you are having trouble downloading our software, we can help you troubleshoot. Often a firewall or AntiVirus software blocks the download and asks if you trust the software requesting permission to download. Other AntiVirus softwares will require you to trust the source of the download. Windows 7/10 will warn you as well and request permission to trust the source of the download. If giving permissions to the software doesn’t work, please contact us and our support team will be more than happy to help.

Can we import data from our old management software to this one without any complications?

Our Systems programmers will assist with data imports from your current systems. We often assist in importing guest details. Importing reservations details depends on the legacy system and other technical compatibilities.

Can Guest Tracker E-mail confirmations, invoices, and any other special instructions to customers?

Our campground management software includes both E-mail marketing and reservation confirmation letter capabilities, allowing you to stay in touch with your customers prior to and after their stay.

Can guests book reservations online through my campground website?

Yes, guests can view availability and select arrival and departure dates. The online availability and inventory levels automatically sync to your booking engine in real-time.

Does Guest Tracker software integrate with any accounting packages?

Yes, Guest Tracker integrates with the QuickBooks interface to connect to back-office accounting software.

Does Guest Tracker offer Point of Sales (POS) integrations with it's property management software?

Yes, our property management software offers a complete POS system that integrates with campground, lodge or room billing. With our multi-menu setup, you will be able to coordinate and track sales of food and beverages, gift shop items, fish and bait supplies, ice, sundry items and more.

Will I need training in order to get started managing my property with Guest Tracker?

In order to get the best use out of Guest Tracker’s property management software, our team of experts will assist you in setting up your new system. TCS Systems Inc. offers remote training and will walk you through step by step in this easy and quick process.

Can campground management software process payments?

Yes, many campground management softwares can process payments. Guest Tracker is integrated with Shift 4 Secure Payment to allow you to accept credit card bookings online.

Does campground management software features include a point of sale (POS) system?

Yes, campground management software can integrate POS depending on the system. Guest Tracker has a built-in point of sale system with a touch screen interface for added convenience.